iFi NEO Stream - Streamer / DAC and Pre-Amplifier
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Delivery Information
Free Delivery on Orders over £100
All orders over £100 qualify for Free Shipping in the UK Mainland, with no exceptions.
For orders under £100 we apply a flat rate charge of £8.99 using a 24hr Tracked Courier Service.
Northern Ireland
Orders to Northern Ireland above £300 qualify for Free Shipping.
Orders to Northern Ireland below £300 are subject to a £25 Shipping Charge.
When Will I Receive my Order
We are building our stock inventory in our Warehouse, so some items can be dispatched quickly, but some will take a bit longer.
The following brands are delivered within 1 - 2 Working Days:
- AudioControl
- AudioLab
- Audison
- Blackvue
- Cyrus
- Dynaudio (Car Audio)
- Focal
- Hertz
- Hi-Fi Rose
- IsoAcoustics
- Mission
- Morel
- Ortofon
- Pro-Ject
- Q Acoustics
- Roon
- Skinz
- Sony
- Wharfedale
The following brands are delivered with 2 - 3 Working Days:
- Alpine
- Blaupunkt
- Chord Cables
- Hegel
- Luxman
The following brands are shipped with 7 - 10 Working Days:
- Amphion
- Auralic
- Dynaudio (Home)
The following brands are shipped within 6 - 8 Weeks:
- Recaro (Seats are built to order)
If there are alterations to these time frames we will contact you after an order is placed. Sometimes it may be quicker.
How Do I Track My Order
Once your order has been shipped we will email you a tracking number and a link to the couriers website. Please contact us on 01489 578951 if you do not receive this email.
How Do I Get Free Delivery?
Online orders over £100 will automatically have free delivery applied when you add to basket. Unfortunately, this offer only extends to web orders with a delivery address in the UK Mainland – N Ireland, Ireland, parts of Scotland, Highlands and Islands delivery addresses will have their exact carriage cost calculated during checkout.
Upon Receipt of Your Order
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign "Damaged" then contact us on the day of delivery.
Bank Holidays
Our couriers do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
iFi use propriertary technology that they claim, makes the NEO Stream, a distinctly different streamer.
A big selling point for the Neo Stream compared to the competition is that there is no branded app you have to use. It doesn't have any specific control app.
Functionally and sonically, it’s ideal for passionate music lovers who want to experience their music with exceptional sound quality through their own choice of control app or music platform.
Introduction and Overview to the iFi NEO Stream - Video
Streaming Platform Compatibility
- Roon Ready – Roon Ready certification means the NEO Stream slots straight into a Roon audio environment and works seamlessly with Roon software.
- DNLA/UPnP – Use your choice of any DLNA/UPnP compatible app – BubbleUpnP, connect, Audirvana and so on – to control the NEO Stream and access audio content from online services.
- Tidal Connect and Spotify Connect Stream straight from these integrated online music services.
- Apple Airplay – Easy streaming from Apple devices.
- NAA operation – Serious enthusiast? The NEO Stream can operate as a Network Audio Adapter. It directs packets of audio data received over Wi-Fi or Ethernet cable straight to the connected DAC without applying processing.
- NAS drive – stream from a local storage device using the ‘Stream-iFi’ app.
Custom DAC
The NEO Stream’s integral DAC stage takes your streaming enjoyment to another level.
- Four-channel True Native hi-res DAC design – supports PCM 768kHz and DSD 512,
- Powerful 16-core XMOS processor – performs full MQA decoding (to 384kHz)
Thanks to the DAC chip’s four-channel True Native design, PCM and DSD take separate pathways and remain ‘bit-perfect’ in their direct-native form, right through to analogue conversion. In the case of DSD, there is no conversion to PCM or application of multi-bit processing – this is unusual and makes the NEO Stream an excellent choice for DSD purists.
Rear Panel Connections
Optical LAN
Connecting to your network router via cable rather than relying on Wi-Fi? The NEO Stream includes a unique option alongside its RJ45 and M12 ports – optical LAN. This is our own technology. Connect the OptiBox transceiver to the router, and the NEO Stream to the OptiBox via an optical cable. Both the OptiBox and cable are included.
Benefit from the highest quality digital audio connection possible between the router and the streamer.
- Ultra-fast data speeds of up to 10Gbps
- Bit-perfect transmission of ultra-resolution audio
- Minimal degradation across distances of up to 1km
The LAN signal from the router is regenerated, reclocked and rebalanced by the OptiBox; true galvanic isolation is applied, with zero parasitic capacitance and inductance.
Technical Specifications
Inputs
- Wi-Fi
- Ethernet (M12 X-code 8-pin/RJ45/Optical)
- USB-A and USB-C (front panel) (USB DISK, HDD etc.)
Formats
- DSD: up to 512 / 22.6MHz
- PCM: up to 768kHz
- MQA: Full Decoder
Outputs
- Balanced 4.4mm 4V RMS / UnBAL RCA 2V RMS (Analogue)
- USB-C (front panel)
- USB3.0 Type-A Socket x2 (USB2.0 compatible)
- S/PDIF Optical (PCM up to 192kHz, 24-bit)
- S/PDIF Coaxial (PCM up to 192kHz, 24-bit)
- AES/EBU (XLR - single link, PCM up to 192kHz)
- I2S via HDMI
Misc
- Output Impedance: Balanced: ≤74Ω - UnBAL: ≤37Ω
- SNR: <-106dB(A) @ 0dBFS (BAL/UnBAL)
- THD + N: <0.0025% @ 0dBFS (BAL/UnBAL)
- Power Supply Requirement: DC 9V/2.0A, 12V/1.8A, 15V/1.2A (centre pin +)
- Power Consumption: <0.5W idle, 14W max.
- Dimensions: 214 x 151 x 41 mm (8.4" x 5.9" x 1.6")
- Net Weight: 1.0 kg (2.26 Ibs)
- Limited Warranty: 12 months
Further Information
What is Our Return Policy?
Subject to the below exceptions,Studio Incar LTD is happy to exchange or refund your purchase within 30 days of delivery. Your refund will be credited to the original payment card on the day of request but may take up to 14 working days.
Unwanted goods must be returned in a fully re-saleable condition and any packaging must be intact. We reserve the right to refuse an exchange or full refund if goods are not returned in a re-saleable condition or are damaged. If these conditions are met we will gladly offer a replacement, exchange or refund.
Refunds on promotional goods purchased under a promotional offer will be based on the terms of the promotional price. Our 30 days returns policy is in addition to the standard 14 day returns offered by the Consumer Contact Regulations.
If for any reason you believe your product is defective please notify us immediately on 01489 578951 or via email. If your product is faulty or covered under warranty any carriage costs incurred shipping the goods back will be refunded up to the amount of £10.
Upon receipt of your order you are advised to carefully inspect the package and goods to ensure they are intact and complete, before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods.
Please report any damaged or faulty items to Studio Incar within 24 hours of receipt of the goods and provide any information requested (eg photographs) within 24 hours.
If you have ordered the incorrect part or wish to return an order we will gladly exchange the product free of charge with just the carriage to pay.
How do I Return a Product?
Please follow the instructions below before returning any goods
We require all returned goods (defective, damaged, unwanted or otherwise) to be sent back to us in the original condition they were received in, with all accessories, manuals and the original packaging. Items that are being returned purely because they are no longer wanted should be returned in unopened packaging. Studio Incar retain the right to refuse a refund or charge an appropriate fee for items that are returned without original packaging and/or without accessories and manuals.
Collection Procedure
- In the event of a product failing, your first course of action should be to contact Studio Incar at info@studioincar.co.uk
- Within 6 months of purchase date: Once the fault has been established and deemed impossible to be solved on site, Studio Incar will arrange for collection of the item at cost to the customer. This will be refunded in full if the item is found to be faulty.
- Please note that if the item has a non-warrantable fault the customer will be charge for carriage both ways, parts and labour.
Our Return address is:
Returns
Studio Incar
Unit 23, Mitchell Close
Fareham
PO15 5SE
How do I Cancel an Order?
You may cancel your order (or any part of it) for any reason before dispatch, however, if your order has already been dispatched & is with the courier a restocking fee may apply.
Please email us at info@studioincar.co.uk or call 01489 578951 to cancel an order.
The products we use and sell are of the highest quality and we trust them wholeheartedly, but every now and again a product has a fault that is covered under the manufacturers warranty.
In the event of such an occurance please contact us via email at info@studioincar.co.uk to proceed with the warranty process.
Below is a list of all the Manufacturers warranty timeframes with any special instructions for extended warranties:
Alpine
- 1 Year Standard Manufacturers Warranty
Amphion
5 Years standard Manufacturers Warranty
AudioControl
- 5 Years with Installation by an Authorised Installer (Studio Incar is an Authorised Installer)
- 1 Year if you are doing your own Installation
- 2 Years if you register the product with the UK supplier
AudioLab
- 2 Years standard Manufacturers warranty
Audison
- 1 Year standard Manufacturers warranty
- 2 Years if you register the product with the UK supplier
Auralic
- 90 Days Standard Manufacturers Warranty
- 3 Years Extended Warranty - Product Registration within 30 days of Purchase
Blackvue
- 6 Months standard Manufacturers warranty
Blaupunkt
1 Year standard Manufacturers warranty
Chord Company
- Lifetime Warranty
Cyrus Audio
- 40 series - 5 Years
- XR series - 3 Years
- Classic series - 2 Years
- Turntable - 3 Years
Product Registration Here
Dynaudio
- 2 Years on Car Audio Products - No Extendable Warranty
- 2 Years standard Warranty on Home Audio Products
- up to 8 Years Extendable Warranty on Home Audio Products when you register at Dynaudio
Focal
- 1 Year Standard Manufacturers Warranty
- 2 Years Extended Warranty when registered with Focal
Hegel
- 2 Years Standard Manufacturers Warranty
Hertz
- 1 Year standard Manufacturers warranty
- 2 Years if you register the product with the UK supplier
HiFi Rose
2 Years Standard Manufacturers Warranty
iFi Audio
- 1 Year Standard Manufacturers Warranty
JL Audio
- 1 Year for Speakers and Subwoofers
- 2 Years for Amplifiers and Processors
Luxman
3 Years Standard Manufacturers Warranty
Mission
1 Year Standard Manufacturer Warranty
3 Years Extended Warranty if Registered with Mission
Ortofon
- 1 Year Standard Manufacturers Warranty
Peachtree Audio
- 2 Years Standard Manufacturers Warranty
- 3 Years Extended Warranty if Registered with Peachtree
Pro-Ject
- 2 Years Standard Manufacturers Warranty
- 3 Years Extended Warranty if Registered with Pro-Ject
Q-Acoustics
- 4 Years for Passive Loudspeakers
- 1 Year for Active Loudspeakers / Subwoofers
- 5 Years for Passive Loudspeakers if Registers with Q Acoustics
- 2 Years for Active Loudspeakers / Subwoofers if Registered with Q Acoustics
SolidSteel
- 1 Year Standard Manufacturer Warranty
Sony
- 1 Year Standard Manufacturer Warranty
Wharfedale
- 2 Years Standard Manufacturers Warranty
- 3 Years Extended Warranty if registered with Wharfedale
