Roon Nucleus / Nucleus + | Music Server

What is Our Return Policy?

Subject to the below exceptions,Studio Incar LTD is happy to exchange or refund your purchase within 30 days of delivery. Your refund will be credited to the original payment card on the day of request but may take up to 14 working days.

Unwanted goods must be returned in a fully re-saleable condition and any packaging must be intact. We reserve the right to refuse an exchange or full refund if goods are not returned in a re-saleable condition or are damaged. If these conditions are met we will gladly offer a replacement, exchange or refund.

Refunds on promotional goods purchased under a promotional offer will be based on the terms of the promotional price. Our 30 days returns policy is in addition to the standard 14 day returns offered by the Consumer Contact Regulations.

If for any reason you believe your product is defective please notify us immediately on 01489 578951 or via email. If your product is faulty or covered under warranty any carriage costs incurred shipping the goods back will be refunded up to the amount of £10.

Upon receipt of your order you are advised to carefully inspect the package and goods to ensure they are intact and complete, before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods.

Please report any damaged or faulty items to Studio Incar within 24 hours of receipt of the goods and provide any information requested (eg photographs) within 24 hours.

If you have ordered the incorrect part or wish to return an order we will gladly exchange the product free of charge with just the carriage to pay.

How do I Return a Product?

Please follow the instructions below before returning any goods

We require all returned goods (defective, damaged, unwanted or otherwise) to be sent back to us in the original condition they were received in, with all accessories, manuals and the original packaging. Items that are being returned purely because they are no longer wanted should be returned in unopened packaging. Studio Incar retain the right to refuse a refund or charge an appropriate fee for items that are returned without original packaging and/or without accessories and manuals.

Collection Procedure

1. In the event of a product failing, your first course of action should be to contact Studio Incar at info@studioincar.co.uk
2. Within 6 months of purchase date: Once the fault has been established and deemed impossible to be solved on site, Studio Incar will arrange for collection of the item at cost to the customer. This will be refunded in full if the item is found to be faulty.
3. Please note that if the item has a non-warrantable fault the customer will be charge for carriage both ways, parts and labour.

Our Return address is:

Returns
Studio Incar
Unit 23, Mitchell Close
Fareham
PO15 5SE

How do I Cancel an Order?

You may cancel your order (or any part of it) for any reason before dispatch, however, if your order has already been dispatched & is with the courier a restocking fee may apply.

Please email us at info@studioincar.co.uk or call 01489 578951 to cancel an order.